Site Manager

Crane IFS is a leading provider of janitorial services, dedicated to delivering exceptional cleaning solutions to our clients. We are currently expanding and looking for a professional to join our Janitorial Services division.

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining our team, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

Position Overview:

The Site Manager reports directly to the National Director of Operations in overseeing janitorial operations, staff performance, and client satisfaction. The ideal candidate will have a proven track record of managing janitorial contracts, ensuring the highest levels of service and client satisfaction. This role requires a dynamic individual with strong leadership skills and the ability to manage complex operations.

Essential Functions:

The essential functions of this position include, but are not limited to:

• Leadership and Client Liaison
• Directly report to and implement initiatives from the National Director of Operations, while acting as primary on-site liaison with client site-level management.
• Represent Crane IFS in daily, weekly, and ad hoc client meetings and audits.
• Respond to audit reports and coordinate actions to maintain compliance and performance, resulting in adherence to Key Performance Indicators (KPIs).
• Manage and oversee all aspects of day-to-day operations of assigned site, ensuring client satisfaction and contract compliance.
• Perform other responsibilities as required to ensure site success.
• Maintain a consistent physical presence on-site, actively monitoring day-to-day activities, responding in real time to operational needs, and providing hands-on support during high-demand periods.

Staff Management and Development

• Lead and mentor a team of janitorial staff to deliver high-quality cleaning services, while inspecting work areas regularly to ensure cleanliness standards are met.
• Provide hands-on training to supervisory staff and oversee “train-the-trainer” programs for SMA development.
• Develop and adjust staffing schedules and coverage plans to meet operational demands and budget requirements.
• Operational Oversight and Performance Monitoring
• Monitor and report on contract performance, including financial metrics and service quality.
• Collaborate with internal teams to optimize operations and drive continuous improvement.
• Conduct ongoing audits of service performance versus scope and project directives.
• Complete and submit all reporting requirements on a daily, weekly, and monthly basis.
• Inventory, Equipment & Budget Management
• Work within set budgets for labor and materials, while monitoring labor hours and overtime.
• Manage and order cleaning supplies and equipment while monitoring usage to prevent waste and theft, and ensuring equipment is maintained and repaired as needed.
• Monitor, maintain, and order supplies to meet stock level targets and avoid shortages.
• Maintain on-site equipment and assets to ensure they are in good working order and meet performance expectations.
• Safety and Compliance
• Collaborate with HR and administrative support to ensure proper onboarding/offboarding, completion of required training, payroll accuracy, and issue resolution.
• Ensure full compliance with workplace safety regulations.
• Be reasonably available outside of regular business hours to respond to urgent operational or safety issues, either remotely or in-person, depending on severity.

Additional Essential Functions:

• Ability to work independently with minimal or no supervision.
• Ability to communicate effectively with clients and coworkers.
• Ability to work cooperatively with others.
• Ability to accept direction and constructive criticism.
• Ability to complete tasks in a timely manner.
• Ability to effectively multitask and manage multiple projects.
• Ability to maintain consistent attendance and punctuality.

Qualifications and Physical Demands:

• Bachelor’s degree in business management, Operations, or a related field preferred.
• Minimum of 5 years of experience managing janitorial contracts.
• Bilingual in English and Spanish required.
• Strong leadership, team development, and performance management skills.
• Excellent communication and interpersonal abilities to maintain positive client relationships.
• Proven track record of successfully managing and growing client accounts.
• Proficiency in Microsoft Office Suite and other relevant software.
• Significant standing, walking, pushing, kneeling, bending, twisting, reaching, squatting, and crawling.
• Must be able to work in varying environments and temperatures, including exposure to noise, heat, cold, and indoor/outdoor conditions.
• Must be able to lift and/or carry up to 25 pounds frequently.

Crane IFS will provide reasonable accommodations for qualified individuals with a disability in order to enable them to perform the essential functions of this job.

Apply and become a part of Crane IFS, one of the most respected professional cleaning companies in the country. We pride ourselves on creating cleaner and healthier environments for our customers, their employees and customers.

We offer online and hands-on training, an excellent work/life balance, opportunities for advancement, and a career path that matches your interests and goals.